Returns & Exchanges
At WTB, we want to ensure you have the right gear for every adventure, which is why we offer a 30-day window for returns on all unused sports equipment and apparel. If your purchase doesn't meet your performance needs, we are committed to making the exchange process as seamless as possible.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Label and Ship
Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Refund Processing
Once our warehouse team inspects your returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing