Frequently Asked Questions
Everything you need to know about your WTB sports gear and orders.
What is the standard shipping time for WTB equipment?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do you offer a warranty on high-performance gear?
Yes, all WTB professional-grade equipment comes with a 12-month manufacturer warranty covering defects in materials and craftsmanship.
What is your return policy for apparel and footwear?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to qualify for a full refund or exchange.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
WTB accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products suitable for professional athletes?
Absolutely. Our gear is designed and tested in collaboration with professional athletes to ensure it meets the highest standards of durability and performance.